This entry was posted on Wednesday, December 19th, 2007 at 4:57 pm and is filed under Conspiracy Theories. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.
Today, just like every month, I got an email from one of my vendors for dedicated server service. The reason that irks me is that I cancelled my services with this vendor on the 8th of this month (two weeks ago).
You see, I have had enough experience in my life to know that companies seem to ignore cancellations and ALMOST ALWAYS keep on billing me (don’t get me started about Globat.com Web Hosting!!). In this case, I called to confirm my cancellation and get a confirmation number (imperative that you always get a confirmation number!). However, I was told that there were no confirmation numbers and that the billing would cease and the account was cancelled. Although that was not good enough for me, they insisted there was no way to track cancellations.
Odd. Very odd.
At any rate, I decided to immediately log in and put a fake credit card on file -just in case. As it turns out, it was a good move on my part. Today’s email was stating that the billing failed and they want me to pay the amount due immediately.
Yeah, right.
I called up there and was told that *I* made the mistake of cancelling my extra services and did not cancel my servers themselves. “Hmm”, I thought. Istdontthinkso.
Let’s suppose that somehow I “thought” I checked off the box to cancel the services AND missed the one for the server itself and it was my mistake. Why then did the invoice today have the FULL balance including the extra services? I thought those were cancelled? Hmm.
I have -once again- gone through the trouble of cancelling, but I was told -once again- that there are no confirmation numbers and no way for me to prove that I cancelled. The only consolation I got was that the person helping me said that he would make notes of all I had explained to him about my situation. I hope that’s enough.
At least they cannot bill my credit card anymore.
This is not the first time and has happened on many occasions with many companies (I’ve done business with a lot of places). They always claim that it is either my fault or “they didn’t know.” Is it truly ignorance or is it subterfuge? I truly feel “defrauded” every time this happens.
I am beginning to believe that this is how big business is done.
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